Didn't Recieve My Package?

We’re sorry to hear that you’re experiencing this issue. Our records indicate that your package was delivered, so we strongly recommend that you contact your local post office and ask your mail carrier about your package.

Please also check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. It is not uncommon for missing "Delivered" packages to have been claimed by someone else on your behalf.

If it states delivered, Truth Black can no longer accept responsibility for the package. However, we are happy to work with you on the recovery of your package. We recommend completing the UPS claim form here:


Please contact your local mail carrier and post office to file a claim. Once the claim is filed, please contact us so that we can keep track of this in our system.

We apologize for any inconvenience this might have caused.

Kind Regards,